Privacy Policy

Effective Date: January 23, 2026

1. Introduction Calm Water Pools (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website calmwaterpools.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you request a quote or purchase a pool shell.

  • Property Data: Information regarding your installation site, including access details, soil conditions, and photographs, provided during the consultation process.

  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. Note that we typically utilize third-party financing partners (e.g., LightStream) and do not store sensitive financing application data directly on our servers.

3. Use of Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via the Site to:

  • Process estimates and generate accurate quotes for pool shells and equipment.

  • Coordinate delivery logistics with freight carriers and crane operators.

  • Register your product warranties with the manufacturer (Latham Pools).

  • Send you technical guides, maintenance tips, and winterization information.

4. Your Information

  • Manufacturers and Suppliers: To fulfill your order, we must share your shipping and order details with Latham Pools to initiate the manufacturing and shipping process.

  • Legal & Regulatory: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Security We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: Calm Water Pools 26200 Email: calmwaterpools@gmail.com Phone: (240) 372-4440